Currys Track it. 1.0

Currys Track It: A Professional Review

With Currys Track It, users gain a comprehensive tool for managing large appliance deliveries, installations, and repairs. This app offers key features designed to ensure a seamless experience from start to finish.

Delivery:

The delivery tracking feature allows users to monitor their large appliances from the moment they leave the warehouse until they arrive at their doorstep. This real-time tracking function is beneficial for those who wish to have peace of mind throughout the delivery process.

Installation Service:

Currys understands the urgency of getting new appliances operational. The app enables users to track the progress of installation services in real-time, ensuring transparency about when appliances such as refrigerators, ovens, or dishwashers will be ready for use.

Tech Repairs:

For technology-related issues, Currys provides a straightforward way to track repair visits for devices like TVs, laptops, PCs, or tablets. This feature ensures that customers can remain informed and return to using their devices promptly.

White Goods In-home Repairs:

Through Track It, users can easily keep tabs on White Goods Engineers. Live tracking allows customers to follow their engineer's location on a map, eliminating uncertainty regarding arrival times.

Rescheduling:

The app offers flexibility for rescheduling deliveries or installation services. Users can select a visit date that aligns with their availability, although some restrictions may apply. It is important to note that certain services, such as gas and electric cooking installations, require at least two days' notice for changing appointments.

Contact Details:

To facilitate communication, users can conveniently add or update contact details like mobile numbers and email addresses. This ensures that the delivery team or White Goods Repair engineer can reach out with relevant updates prior to arrival.

Alerts and Status Updates:

Stay informed with timely alerts and status updates. Users receive notifications about the arrival of teams, completion of installations, or the schedule for repairs. The app provides a real-time map indicating stop numbers and team locations, along with live tracking and push notifications based on device settings.

Order History:

A detailed order history is available at users' fingertips, allowing for easy access to previous and current orders, including past installations and repair bookings.

Customer Support:

For inquiries related to deliveries, installations, or repairs, Currys offers customer support through a virtual assistant and expert assistance, simplifying the management of all services provided.